At RoyalOTT, customer satisfaction is important. Please read our refund policy carefully.
1. Digital Service Policy
Since RoyalOTT provides digital IPTV services, all sales are generally non-refundable once the service is activated.
2. Trial & Testing
We recommend testing our service (if trial is available) before purchasing a long-term subscription.
3. Refund Exceptions
Refunds may be considered only if:
The service is not activated
There is a verified technical issue from our side and we fail to resolve it
Refund requests must be made within 24 hours of purchase.
4. No Refunds For
Internet issues on user side
Device incompatibility
Channel removal or buffering issues beyond our control
Change of mind after activation
5. Contact for Refunds
To request a refund, contact our support team with your order details.